David Lewis
David Lewis
  • Видео 400
  • Просмотров 433 296
Fixed Ops - 8 Rules to Great Customer Service
Achieve higher CSI scores and maintain happier customers! In this video, David details how following 8 rules can lead to great customer service in Fixed Ops Departments.
For Fixed Ops Training, visit:
www.davidlewis.com/servicevisit?emnum=youtube
David Lewis & Associates, the number #1 Automotive Fixed Ops Training Company
#serviceadvisortraining #fixedopstraining #carsalestraining #davidlewis #BDCTraining #F&ITraining #salesprocess #carsales #indealershiptraining #dealershiptraining #automotive #cars
5 COMMON MISTAKES SERVICE ADVISORS MAKE:
1. Not communicating with customers about the status of their vehicle, delays, or additional services needed.
2. Not identifying or recommending additiona...
Просмотров: 1 010

Видео

You've Got To Be Kidding Me! #6
Просмотров 3,2 тыс.14 часов назад
1 dealership with over $100,000 in unused Special Order Parts. In this episode of "You've Got To Be Kidding Me!", David talks about hearing from a dealer facing that exact situation. Train your team: davidlewis.com/servicevisit?emnum=RUclips David Lewis & Associates, the number #1 Automotive Fixed Ops Training Company. 5 COMMON MISTAKES SERVICE ADVISORS MAKE 1. Not communicating with customers ...
Sales - Are Customers Scared of You
Просмотров 1,7 тыс.День назад
Are customers scared of you? In this video, David explains why customers fear buying a car from a Salesperson and how the Salesperson can lower that fear level. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales #BDCTrai...
Sales - The Four Rules of Sales
Просмотров 2 тыс.14 дней назад
Master the Four Rules of Sales. In this video, David breaks down these Four Rules to follow to sell more cars. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #salesprocess #carsales #salestraining #bdctraining #F&ITraining #indealershiptrai...
You've Got To Be Kidding Me! #5
Просмотров 3,4 тыс.14 дней назад
Asking the wrong question forfeits gross. In this episode of "You've Got To Be Kidding Me!", David recalls a dealership where a manager is telling salespeople to ask a specific question that throws away gross. David Lewis & Associates, the number #1 Automotive Sales Training Company #davidlewis #carsalestraining #serviceadvisortraining #salesprocess #carsales #BDCTraining #F&ITraining #leadersh...
Sales - Solution to Leaving the Customer Alone During the Negotiations
Просмотров 1,9 тыс.21 день назад
Don't risk your next sale. In this video, David provides a solution that reduces the chances of a lost sale if the customer is left alone during the negotiations. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales #BDCTr...
You've Got To Be Kidding Me! #4
Просмотров 3,8 тыс.Месяц назад
In this episode of "You've Got To Be Kidding Me!" David discusses calling a dealership where the managers are telling the dealer what can and can't be done regarding training. David Lewis & Associates, the number #1 Automotive Sales Training Company #davidlewis #carsalestraining #serviceadvisortraining #salesprocess #carsales #BDCTraining #F&ITraining #leadershiptraining #salestraining #service...
Sales - Selecting the Right Car
Просмотров 2,3 тыс.Месяц назад
In car sales, you want the customer to select a car they love. In this video, David details the simple yet effective process of helping your customer find the right car. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales...
You've Got To Be Kidding Me! #3
Просмотров 3,3 тыс.Месяц назад
In this episode of "You've Got To Be Kidding Me!" David talks about the results of mystery shopping a Dealership that does not want to invest money into their Service Advisors. Train your team: davidlewis.com/servicevisit?emnum=RUclips David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #serviceadvisortraining #davidlewis #SalesProcess #CarSales #BDCTrain...
Live With David Lewis: The 4 Rules of Sales
Просмотров 80Месяц назад
Listen as David Lewis discusses the 4 Rules of Sales, which comprise core values of Inspirational Selling. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #BDCTraining #F&ITraining #salesprocess #carsales #indealershiptraining #dealershipsal...
You've Got To Be Kidding Me! #2
Просмотров 4,2 тыс.Месяц назад
A dealership can't expect to keep its staff if it doesn't invest in training them. In this episode of "You've Got To Be Kidding Me!" David talks about hearing from a dealership that doesn't think training is necessary if dealership staff retention is a problem. David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales #BDCTra...
Sales - The Video Follow-Up
Просмотров 2,7 тыс.Месяц назад
Customers today are looking for salespeople that they want to do business with. In this video, David highlights how to use a follow-up video walk around presentation to show customers that you truly care about them and that you want to earn their business. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 ...
You've Got To Be Kidding Me! #1
Просмотров 6 тыс.Месяц назад
David Lewis reflects on the phone system loop that he encountered when calling Dealerships this week. David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales #BDCTraining #F&ITraining 4 RULES OF CAR SALES 1. Never ask a question that could result in a lie 2. Never ask a question that gives you an answer that you do not want...
Sales - The Best Mental Ownership
Просмотров 2,9 тыс.Месяц назад
Listen as David Lewis discusses a way to create the best form of mental ownership during the car sales process. For Training on Sales/Negotiations/Objections, visit: www.davidlewis.com/negotiations?emnum=youtube David Lewis & Associates, the number #1 Automotive Sales Training Company #carsalestraining #davidlewis #SalesProcess #CarSales #BDCTraining #F&ITraining #salesprocess #carsales #davidl...
Leadership: Most Important Person
Просмотров 2062 месяца назад
Leadership: Most Important Person
Fixed-Ops: Never Complain
Просмотров 2062 месяца назад
Fixed-Ops: Never Complain
Sales - Customers Will Always Defend a Lie
Просмотров 2112 месяца назад
Sales - Customers Will Always Defend a Lie
Sales - Is It Ok If I Walk Around By Myself
Просмотров 772 месяца назад
Sales - Is It Ok If I Walk Around By Myself
Inbound Phone Call - Send a Video
Просмотров 2422 месяца назад
Inbound Phone Call - Send a Video
Sales - Why Buyers Lie
Просмотров 773 месяца назад
Sales - Why Buyers Lie
Fixed Ops - What is the Story Behind That
Просмотров 2953 месяца назад
Fixed Ops - What is the Story Behind That
Live With David Lewis: Did You Leave Gross On The Table
Просмотров 2653 месяца назад
Live With David Lewis: Did You Leave Gross On The Table
Sales - Tell Me More
Просмотров 2313 месяца назад
Sales - Tell Me More
Live with David Lewis: Converting Internet Leads to Appointments
Просмотров 3133 месяца назад
Live with David Lewis: Converting Internet Leads to Appointments
Sales - Grizzly Bear Story
Просмотров 3003 месяца назад
Sales - Grizzly Bear Story
Fixed Ops - Giving Prices Over The Phone
Просмотров 2483 месяца назад
Fixed Ops - Giving Prices Over The Phone
Live With David Lewis: How To Get Out Of A Slump
Просмотров 2,1 тыс.3 месяца назад
Live With David Lewis: How To Get Out Of A Slump
Sales - The Service Walk
Просмотров 3,3 тыс.3 месяца назад
Sales - The Service Walk
Service - Keep in Touch via Text
Просмотров 2,8 тыс.3 месяца назад
Service - Keep in Touch via Text
Service - Survey of Service Managers
Просмотров 444 месяца назад
Service - Survey of Service Managers

Комментарии

  • @bradshores9617
    @bradshores9617 3 месяца назад

    Thank you David, I love your videos. Can you tell me when selling cars in service drive, “The Hook”, can the hook be a free gift that comes with tremendous perceived value by the customer? In other words, your thoughts on giving a free gift as the hook while working the service drive?

  • @bradshores9617
    @bradshores9617 3 месяца назад

    Hi David, I love your videos, question, can “the hook” be a valuable free giveaway from me the salesman with tremendous perceived value? Opinion?

    • @DavidLewisAndAssociates
      @DavidLewisAndAssociates 3 месяца назад

      Glad you love my videos. What would you consider as a valuable free giveaway?

  • @ScottMcCrory-hx2rs
    @ScottMcCrory-hx2rs 3 месяца назад

    Very excellent!

  • @Hammerstien2
    @Hammerstien2 3 месяца назад

    I subscribe 🎉

  • @ncooty
    @ncooty 4 месяца назад

    I generally think all salespeople are slimy liars, but as a buyer, I'd have no problem answering these questions. In fact, I'd assume they're intended to help me find what I'm looking for with less hassle, which I'd appreciate.

  • @EntirelyHonest
    @EntirelyHonest 4 месяца назад

    Hi David, I tried your first question and quickly stopped asked it. The reason being, I found it limited me especially when a customer said used. I would say: “are you looking for a new or used vehicle?” And they would reply “A used Ford Edge” for example. And if we had no used edges, they wouldn’t then be as open to a new one, as now they’ve told me they are only looking for used. Instead, I qualify about what features are important to them, and I always show new first if possible. If they aren’t interested in new, they would likely tell you once you start to show them new vehicles.

  • @MoparMarc426
    @MoparMarc426 5 месяцев назад

    David, do you always shake hands with the customer and tell them your name at the point of contact or do you wait further in the presentation?

  • @Tgtouh-oe9ld
    @Tgtouh-oe9ld 5 месяцев назад

    Yeah does this go for $200,000 over MSRP 450,000 for a c8 Z06 and not even with the Z07 package that's not available in Canada car dealerships are the biggest scams out there

  • @lancescarlife
    @lancescarlife 5 месяцев назад

    This is not necessarily true. If you as a Salesperson did their job at the beginning with a needs assessment(no matter how you got there). A ton of the objections would have been already handled, unless the Client was lying from the start.....

  • @lancescarlife
    @lancescarlife 5 месяцев назад

    :51 I will go even farther and use the word TRUST! Once you have that, you have the Client for life!!!!!!!!

  • @EntirelyHonest
    @EntirelyHonest 6 месяцев назад

    What would you say instead?

  • @theguy7380
    @theguy7380 7 месяцев назад

    Great information David

  • @Divyv520
    @Divyv520 8 месяцев назад

    Hey David Sir , really nice video! I was wondering if I could help you enhance Editing in your videos and also make a highly engaging Thumbnail which will help your video to reach to a wider audience . Also you will save your time 😊

  • @shanebruce1566
    @shanebruce1566 8 месяцев назад

    *promosm* 😉

  • @theguy7380
    @theguy7380 8 месяцев назад

    Facebook market place is dead 💀 bots own it now

  • @cpgravenor
    @cpgravenor Год назад

    Never buy an extended service plan or warranty, the cost of the plans are more than the taxes and fees to get a new car. I lease my cars, for one, but when I had my Kia Optima, the extended plan was $2700, for $2300 I drove away in a new car, with a warranty and free service for 5 years.

  • @londonbridges9739
    @londonbridges9739 Год назад

    Thank you.🎉

  • @shawn_magnum9208
    @shawn_magnum9208 Год назад

    Before I walk in to any dealership, I have the car trim figured out, interest rate locked in with pre approval, down payment figured out, monthly payment already calculated. All I need is confirmed MSRP with tax and title cost = OTD price. With all these at my disposal, I’m not budging with whatever fancy sales tactics you are using.

    • @kingkale24
      @kingkale24 Год назад

      That’s not true on a bunch of fronts. 1) your pre-approval is a buy rate which the credit union or bank your using is acting as a loan shark and to entice you to bring the loan to them they sell you on the one thing they can “control” which is the interest rate on what they would be lending you. 2) msrp is the merchant suggested price and most dealers especially new cars are paying above sticker to even bring the unit to the lot to have available so 9/10 they will ask for an upfront profit. yes you may walk away without any additional fees and charges like a warranty but there isn’t that much room for markup in todays internet arms race. -

    • @xrpmultiples43
      @xrpmultiples43 Год назад

      lol

    • @BM-vj1px
      @BM-vj1px Месяц назад

      Yeah dealerships can often beat your bank2credit unions rate. It’s happened to me twice. Came in with preapproval with good rate and dealer beat it.

  • @larrybaker9924
    @larrybaker9924 Год назад

    I use the south Philly close. Would you like to buy the car? Or could we fit you with a cast.

  • @georgeanthony7763
    @georgeanthony7763 2 года назад

    if I get you these numbers. would you take the car home?

  • @ChrisStrongMedia
    @ChrisStrongMedia 2 года назад

    Great content. It's so simple yet so effective. And not many are exposed to this form of gaining control.

  • @rodger7029
    @rodger7029 2 года назад

    Actually great advice. Too many sales people talk past the close and never ask for the sale

  • @vsnblack
    @vsnblack 3 года назад

    useless

  • @EyesWideOpenTruth
    @EyesWideOpenTruth 3 года назад

    How bout these 7 words: Would you like to Kiss my Ass ❗️

  • @ebonyinterests6543
    @ebonyinterests6543 3 года назад

    Superb channel! Continue the great work. If you get a moment you could flick over to my page 😊👌🌸

  • @justindume1373
    @justindume1373 4 года назад

    Will be putting this into effect all month. "Would you like to buy the car?" Wonderful wording.

  • @badeldorado
    @badeldorado 4 года назад

    Referrals are your best customers.

    • @DavidLewisAndAssociates
      @DavidLewisAndAssociates 4 года назад

      Yes, they are. That is why our training revolves around the customer experience.

  • @el-heardautomobile7031
    @el-heardautomobile7031 4 года назад

    Hello David, do you do online training?

    • @DavidLewisAndAssociates
      @DavidLewisAndAssociates 4 года назад

      Hello, Thank you for your interest. We do have an online training modules available. Feel free to call us at 321-435-6000 with any questions.

  • @noreeneway
    @noreeneway 4 года назад

    be resposible always on all the things you do.

    • @DavidLewisAndAssociates
      @DavidLewisAndAssociates 4 года назад

      Very true, do your best even if you don't like what you are doing at the time.

  • @jackyandell2489
    @jackyandell2489 4 года назад

    How about the customer tells you to go FUCK yourself. All these salesman are liars, they wouldn't know how to tell the truth if it bit them in the ass.These days there are only 4 car maker that make a car that will LAST. Subaru, Toyota, Honda and Ford. With Ford only two models are worth the money The Ford Truck and SUV. DO NOT buy the Eco- Boost engine..it will not last if you plan on driving it for a few yrs.

  • @DavidLewisAndAssociates
    @DavidLewisAndAssociates 10 лет назад

    “Why the Average Salesperson Only Sells 10-12 Cars Per Month - Part 2: Old and Outdated Sales Processes."